Upon receiving the parcel, please check and verify your purchase immediately.
GENERAL INFORMATION
- 7 Days Return and Exchanges Policy applies for orders within Malaysia only.
- Promotion items are NOT eligible for return and exchange. (Except: New arrival discount / Membership discount / Birthday Voucher discount)
- If defects are found 7 days after the receiving date, SAIME TRADING (M) SDN BHD reserves the right to determine between defective product and normal wear-and-tear.
- All products are eligible for only a one-time exchange and return.
- Returned goods must be in new original condition with all labels and packaging attached (E.g. Item tags/labels, dust bag, warranty card, accessories, etc)
- A final inspection will be done to ensure that it is in its original condition, followed by processing your return.
- Damaged, soiled, or altered return goods will not be entertained and to be returned to customer.
- All return/exchange application will be processed within 7 working days upon receipt of returned items.
- For goods exchange, customers need to place a new order upon receiving store credit.
- Returns of defective products are subject to:
- Same model (subject to stock availability), OR
- Product with same value (only if OOS from the original model)
International Orders
- We do not offer refund and exchange for international customers due to payment and shipping complications for international order. However, we will perform detailed inspection prior sending out all parcels.
- Warranty program is not available for international order.
EXCEPTIONS TO OUR CHANGE OF MIND POLICY
Our change of mind policy does not apply to the following merchandise:
- VA Accessory. Due to hygiene reasons, earrings, necklace, bracelets, rings are unable to be returned for change of mind.
- Personalize. Personalized items cannot be returned for a refund or exchange for change of mind.