PRODUCT INFO & PRODUCT CARE

  • All products shown on the official website are taken from real model shoot.
  • We strive our best to ensure every product’s measurements are as accurate as possible. Please allow 3-4cm difference from the stated measurements.
  • There might be some color differences in color/ brightness/ other details due to studio lighting and screen resolutions of your computer/ phone device.
S'AIME | Bag / Wallet & Accessories

Warranty Period: 3 months

  • All products distributed are authentic and from S’AIME Taiwan.
  • We strive our best to ensure every product’s measurements are as accurate as possible. Please allow 3-4cm difference from the stated measurements.
  • Scars on genuine leather products cannot be identified as defect or damage.
  • It is natural for the color of natural leather to darken due to humidity and light exposure.
  • Crack lines or hydrolysis may appear on the surface of synthetic leather after a period of time. It is a natural phenomenon and is advisable not to keep it unused for a long period of time, use it frequently to extend the lifespan of the bags.
  • It is also normal that hardware such as metal accessories may tarnish, come off or fade due to humidity and frictions after a period of use.
  • For every bag’s material, it is possible that stain or color fading might occur due to contact with sweat, rain, friction and so forth. Try to avoid using light-colored bags when wearing dark color outfits.
  1. Bags should be covered with dust bag and stored with dehumidifier regularly at a cool and dry place at all times.
  2. When the bag gets wet or contact with water, use clean white cotton cloth to dry the moist and place the bag at a cool, dry and ventilated area to dry naturally.
  3. Avoid direct exposure to the sun, heat, rain, humidity and acidic substances.
  4. Do not press, or weight the bag with excess or heavy items.
  5. Do not wash the bag with washing machine or place the entire bag into water for washing.
  6. Do not clean with bleach or volatile solvents.

GENUINE LEATHER
Top Grain Leather
Top-grain leather is a high-quality product. It is produced from the hide but the outermost layer is sanded off so that any imperfection or irregularities are removed. It’s a durable product although not quite as tough as full-grain leather.

Doing this makes the leather thinner and more suitable for working and tooling by the manufacturer, so it is less costly as compared to full-grain leather. It also gets rid of any wrinkles, scars, blemishes and defects that may exist on the outer surface of the leather.

How to care:
1.  Store the item in a cool and dry place
2.  Wipe it dry using a soft clean cloth if it gets wet or spill something on it
3.  Never use heat to dry it as the leather may crack from over-drying
4.  Maintenance: Use leather moisturizer (except for original color and pink leather)

Split Leather
Split leather is unique in the sense that it’s the only type of leather made from the fibrous area of the cow hide that’s leftover from the processing of top-grain. This split leather typically has an artificial grain applied to the surface to mimic the characteristics of other, higher quality leather. It is easier to clean than Top Grain Leather due to the surface is covered with PU film and the price is more approachable.

FAUX LEATHER
Synthetic Leather
The synthetic leather material is environmental friendly, and comply with the provisions of international environmental organizations.

  • Cleaning method: Wipe with clean white cotton cloth
  • Maintenance: Household gentle detergent

1. Will the metal accessories oxidize or tarnish easily?
S’AIME applies double plated technique on all metal accessories on our bags.
Generally, these accessories will last at least few years without the problems stated.

2. How do I differentiate a defect item?

  • Peeling or scratches above 1 cm.
  • Severe curved or deformation.
  • Loose metal accessories.
  • Oxidized metal accessories.
  • Shortfall of metal accessories.
  • Slit at the inner lining.

3. How can I store my S’AIME bag at its best condition?
Please prepare the items below:

  • Soft bristle brush and dry cotton cloth.
  • Stain remover or other cleaning supplies.
  • Paper wads (avoid using newspaper)
  • Dust bag

Steps:

1. Dry the bag, and remove dust on the bag with soft bristle brush.

2. Drip stain remover on problem area with a piece of dry cotton cloth.

3. Insert appropriate amount of paper wads to prevent condensation.

4. Place the bag into dust bag and store at cool, dry and well ventilated area.
Note: All desiccant needs to be replaced or replenished eventually.

4. What should I do with rough zippers?
Apply Vaseline on the zipper teeth to smoother your zipper in a flash.

Bonbons | Shoes

Warranty Period: None

一、維持整潔的好習慣

鞋子穿著後,請使用軟毛刷或軟布擦拭鞋面塵垢髒污,並放置於通風處自然風乾1~2天,以防細菌滋生及發霉。置於鞋櫃內的鞋子可於鞋內放置報紙團或乾布,可保持乾燥又不易有異物掉入鞋裡。

二、鞋子碰到水怎麼辦

皮革怕水,不是雨鞋不宜雨天穿著,無論真皮或合成皮,都不能用水洗滌。遇水後真皮怕潮濕易發霉,合成皮則易氧化龜裂,鞋底膠也容易有開膠現象。若鞋子受潮,請勿將濕鞋直接曝曬在陽光下,或使用強風、熱源…等錯誤乾燥法,以免加速皮革產生變質、龜裂或導致變形、脫膠、變色等狀況。

  • 塞報紙:將鞋墊拿起後,將報紙塞入鞋內,報紙浸濕後再換乾的報紙,反覆幾次,利用報紙的吸水性吸出鞋子裡頭的積水。淺色內裡鞋款建議改使用白紙,避免報紙上的油墨染色。
  • 架高風乾:將鞋子放在陽台或是通風處風乾。可利用3-4枝竹筷或是啤酒瓶,放置於鞋子下方,將鞋子架高,讓鞋內的空氣流通,可縮短風乾時間。
  • 請專業人士處理:如果鞋子嚴重進水,或是沾到不易清潔的髒汙,請送到洗鞋店或修鞋店才能延長愛鞋的壽命喔!

三、再愛的鞋子都不要天天穿著

腳會出汗,建議有2~3雙鞋子輪流替換穿,可延長鞋子壽命也不易滋生細菌及發臭。

【真皮】
購入新鞋時,可先噴上「多材質防水保養噴霧」,讓鞋子多一層保護膜。

用鞋刷先將鞋面上灰塵及髒汙刷除,可使用市售鞋用保養品塗在軟布或鞋刷上均勻推開做保養,不要直接塗於皮上。也避免使用強力去汙效果的鞋油/乳/膏。

【麂皮】
麂皮怕水又不耐髒,購入新鞋時,可先噴上「多材質防水保養噴霧」,讓鞋子多一層保護膜。

鞋面上灰塵及髒汙可用軟毛鞋刷刷除。

麂皮的皮質類似絨毛質感,用手輕摸鞋面,順毛方向與逆毛方向會產生色差,此為正常現象,可用鞋刷輕刷即可恢復。

【合成皮】
用鞋刷先將鞋面上灰塵及髒汙刷除,因合成皮不像真皮具有天然氣孔,水氣與髒污較不易滲入,用軟布輕拭灰塵即可。

合成皮材質一般約1~2年後皮質會開始龜裂或剝落,這屬於正常現象。

【布】
用鞋刷先將鞋面上灰塵及髒汙刷除,可使用軟毛牙刷,沾些溫和清潔劑(如冷洗精),輕刷鞋面髒污處。請勿用力刷洗,以免破壞布料纖維。

※鞋款如久未穿著或長期置於熱或潮濕處,鞋材容易老化、變質、水解或脫落,此為正常的物性損耗現象。

  1. 購入新鞋時,可先噴上「多材質防水保養噴霧」
  2. 不能丟進洗衣機洗,即使是可水洗的帆布材質,也不建議丟洗衣機洗,會導致鞋子變形,也易讓洗衣機壞掉,得不償失。
  3. 先用軟毛刷可用來輕理鞋面灰塵及髒污;將洗滌精倒入溫水攪拌,再用硬毛刷輕洗髒污及夾縫及鞋面與鞋底交界處。
  4. 市面上有在販售的神奇清潔海綿,可依每次用量裁切適合大小,沾一點水在鞋面上及鞋底髒污處塗刷。

1. 鞋子磨腳了怎麼辦?
磨腳與面料材質的關係不大,大部分起因於腳型不合,再好的材質腳型不合都有可能磨腳。

每個人的腳對於鞋子的敏感度都不一樣,鞋子過緊、腳型不合等都可能導致磨腳

以下提供幾種可能磨腳的原因及解決方式:

  • 可能是皮革過硬,建議在會磨腳位置的皮革敷上濕布使其軟化、隔著墊布用重物敲打磨腳處的皮革敲軟
  • 可能是鞋過緊了,建議使用楦鞋器將鞋頭楦寬
  • 可能是線頭問題 ,建議使用後腫貼或其他相關鞋材隔離

手工製做的鞋款或多或少都有些差異,每雙鞋子都有可能因為天氣、濕度而有些許不同,S’AIME Select 提供7天猶豫期,商品不合可在收到商品後7天內至會員中心申請退貨。

2. 為什麼會染色?
真皮商品採用天然皮革,為保持鞋子柔軟舒適,其內裡、鞋墊採無內裡或苯染、皮革浸染之設計。

雨天、遇水或容易留腳汗者穿著時,內層因潮濕及吸水作用磨擦而產生的染色及掉色均屬正常現象(特別是深色系皮革),建議搭配同色系襪子。

深色真皮初期穿著會有些微掉色,建議妳初期可搭配穿著深色隱形襪,掉色的情形會隨著穿著次數增加而減少。

淺色鞋墊在使用後在沾污或踩踏點會有腳印屬正常現象。上述情形本公司無法對此提供退貨服務,請見諒。

3. 高跟鞋跟為什麼會有一塊?
高跟鞋後跟底部會有一小塊與鞋跟不同材質的鞋墊,稱之為”天皮

如果經常穿著跟鞋,或是走路比較拖後跟,鞋跟就很容易磨損

天皮的作用是於保護鞋跟的底部,但也因為最容易磨損,所以屬於消耗品。

當天皮壞了或是天皮磨損一段時間後,請務必替美美的跟鞋換上新的天皮。