Terms & Conditions

We have confidence that you will be 100% satisfied with our products. Your access to S’aime Malaysia’s Official Website is subjected to the following terms and conditions. By using our website, represent and warranty that you have read, understood and accept these terms and conditions, and agree to be bound by them.

We provide worldwide international shipping.

Shipping Information

  • The parcel will be shipped by DHL Express, which usually takes 5-14 working days to reach you.
  • The parcel will be shipping upon payment confirmation, we will then provide shipping details and tracking number to you.
  • S’aime Malaysia shall not be liable for any damages or losses of any shipment or delayed delivery.
  • Any customs, consumptions or other taxes or fees incurred in the receiving country will be the borne by the recipient.
  • Packages may be unsealed for customs inspections. However, we will provide all required information by DHL Express to avoid unnecessary inspections arise from improper documentation.

Payment information

  • An additional 4.4% service charge will incur and borne by customers for all payment transacted via PayPal.
  • Pending orders due to unsuccessful payment or non-responsive confirmation will be cancelled after 48 hours.

All shipping charges will be calculated by your order & your shipping country.

Below are the rates for your reference:

VOLUMETRIC WEIGHT SINGAPORE BRUNEI / INDONESIA / TAIWAN MYANMAR / VIETNAM NEW ZELAND / AUSTRALIA CANADA / USA
Flyer – 0.5kg RM45.97 RM48.11 RM49.17 RM55.59 RM56.66
Flyer – 1.00kg RM51.31 RM55.59 RM56.65 RM63.07 RM64.14
Box – 1.64kg RM61.99 RM70.55 RM71.61 RM78.03 RM79.10
Box – 2.64kg RM72.68 RM83.38 RM84.43 RM92.99 RM94.06
Box – 3.48kg RM78.03 RM88.73 RM89.77 RM100.47 RM101.54
Box – 5.80kg RM140.05 RM229.85 RM302.48 RM331.36 RM395.50

NOTE:
1. Fuel surcharges, custom duties, taxes and clearance-related charges are not included in the rate card.
2. DHL complies with IATA regulations and charges the greater of either the Actual or Volumetric weight.
3. Service and surcharge fees stated in the list may be subject to changes without further notice.
4. The Rates as set out in this rate card are valid only until 31th December 2017.
** If your country is not stated above, please email us at sales.saimemalaysia@gmail.com

All sale items are non-returnable and non-exchangeable. Hence, do consider carefully prior to your purchase.

  • We do not offer refund & exchange for overseas customers due to payment and shipping complications for overseas order. However, we will perform detailed inspection prior sending out all parcels.
  • If your order consists of both ready stock and pre-order item, we will perform a one-off delivery upon the arrival of your pre-order item.
  • Overseas customers are not entitled for all discounts and promotions.
  • We strive our best to achieve optimal product accuracy by performing in-house photography for all product displays.
  • Actual product may vary (color/ brightness/ detail) due to studio lighting during photoshoots and the resolution of your display device.
  • We strive our best to provide accurate product measurements. Please allow 3-4cm differences from the stated information due to manual measurement and separate batch production.

Please note that scars on genuine leather products cannot be identified as defect or damage.

OPERATION HOURS :

Monday-Friday | 9:00am – 6:00pm (GMT+8)

Question of order?

 sea.saimemalaysia@gmail.com
+607-5506569

After sales checking?

care.saimemalaysia@gmail.com
+6012-758 3303