ORDER GUIDE

orders & payments

ORDER STATUS

You may view your order status in ‘Orders’ under ‘My Account’ upon signing in.
Your order status is reflected next to your order number.

  • Pending Payment -Your order is currently pending for more information before we are able to proceed with your order.
  • On Hold – Your order has been successfully placed and pending for payment.
  • Processing – Your order is currently being processed
  • Completed – Your order has been sent to the designated courier company.
  • Cancelled – Your order has been cancelled
  • Refunded – Your order has been refunded by store credit

TERMS OF SALE

Registration

1. To place an Order, you must register with us by creating an Account on the Site. You must only submit to us information which is accurate and true. You must also keep your information up to date by informing us of any changes, by using the relevant sections of the Site.

2. You shall not misuse the Site by creating multiple user accounts.

Refusal of Order

1. Pending orders due to unsuccessful payment or non-responsive confirmation will be cancelled after 48 hours.

2. We reserve the right to withdraw any Products from this Site at any time and/or remove or edit any materials or content on this Site. We will make our best efforts to always process all Orders but there may be exceptional circumstances wherein, we may need to refuse to process an Order after we have sent you an Order Confirmation, which we reserve the right to do at any time, at our sole discretion.

If we cancel your Order and you have already made payment for your Order, the payment amounts will be fully refunded to you.

PAYMENT
Purchase your orders using any of the following payment methods (select one):

1. ATM Transfer / Online Transfer
An order confirmation email will be sent to you via our site once you place your order and please make your payment according to the banking details stated in the email within 48 hours.

For customers using ATM transfers, it is compulsory to attach a snapshot of the ATM receipt to complete verification. If you’re making a cash deposit payment and have to bank-in a round figure, we will return your change via cash in your parcel or by bank which refund is more than RM10.

Bank Account Detail:

SAIME TRADING (M) SDN BHD
5015-3410-7965
219-000-222-42

 

How To Upload Your Receipt?
My Account > Orders > View > Choose File > Upload
* Orders with no payment notification within 48 hours will be cancelled.

2. IPAY88 / Credit Card
Online banking is a service provided by iPay88. It is an Internet Payment Switching Gateway through credit card & Internet Banking (or E-Debit), developed by Mobile88.Com Sdn. Bhd.

For International orders:
Currently, we accept Visa and MasterCard only.

  • All transactions are made in Malaysian Ringgit (MYR).
  • The currency shown on the website is an approximate amount for easy browsing only.
  • The conversion rate is depends on the bank of your credit card used.