You may view your order status in ‘Orders’ under ‘My Account’ upon signing in.
Your order status is reflected next to your order number.
- Pending Payment -Your order is currently pending for more information before we are able to proceed with your order.
- On Hold – Your order has been successfully placed and pending for payment.
- Processing – Your order is currently being processed
- Completed – Your order has been sent to the designated courier company.
- Cancelled – Your order has been cancelled
- Refunded – Your order has been refunded by store credit
TERMS OF SALE
1. To place an Order, you must register with us by creating an Account on the Site. You must only submit to us information which is accurate and true. You must also keep your information up to date by informing us of any changes, by using the relevant sections of the Site.
2. You shall not misuse the Site by creating multiple user accounts.
Refusal of Order
1. Pending orders due to unsuccessful payment or non-responsive confirmation will be cancelled after 48 hours.
2. We reserve the right to withdraw any Products from this Site at any time and/or remove or edit any materials or content on this Site. We will make our best efforts to always process all Orders but there may be exceptional circumstances wherein, we may need to refuse to process an Order after we have sent you an Order Confirmation, which we reserve the right to do at any time, at our sole discretion.
If we cancel your Order and you have already made payment for your Order, the payment amounts will be fully refunded to you.