In order to smoothen your shopping experience at www.saimemalaysia.com,
we hope that the FAQ provided will clear your questions and doubts.
If your questions are not found, kindly drop us a message on our Facebook page.
Or, you may email our friendly customer care at 

In order to smoothen your shopping experience at www.saimemalaysia.com,

we hope that the FAQ provided will clear your questions and doubts.

If your questions are not found, kindly drop us a message on our Facebook page.

Or, you may email our friendly customer care at 

Frequently Asked Questions

Will the metal accessories oxidize or tarnish easily?

S’aime applies double plated technique on all metal accessories on our bags. Generally, these accessories will last at least few years without the problems stated.

How do I differentiate a defect item?
  • Peeling or scratches above 1cm.
  • Severe curved or deformation.
  • Loose metal accessories.
  • Oxidized metal accessories.
  • Shortfall of metal accessories.
  • Slit at the inner lining.
Are the products on website are based on actual product shooting?

Yes, all the photos displayed on S’aime official website are based on actual product shooting. However, actual product may vary (color/ brightness/ detail) due to studio lighting during photoshoots and the resolution of your display device.

How can I store my S’aime bag at its best condition?

Please prepare the items below:

  • Soft bristle brush and dry cotton cloth.
  • Stain remover or other cleaning supplies.
  • Paper wads (avoid using newspaper)
  • Dust bag

Steps:

  1. Dry the bag, and remove dust on the bag with soft bristle brush.
  2. Dap stain remover on problem area with a piece of dry cotton cloth.
  3. Insert appropriate amount of paper wads to prevent condensation.
  4. Place the bag into dust bag and store at cool, dry and well ventilated area.

* Note: All desiccant needs to be replaced or replenished eventually.

What should I do with rough zippers?

Apply Vaseline on the zipper teeth to smoothen your zipper in a flash.