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Q & A +

Check our top Frequently Asked Questions above for your enquirers.
If your query is not in the FAQs listed, kindly inquire via Facebook or drop us an email.

You can reach our customer service via channels listed below from
| MON – FRI 9:00am – 6pm

EMAIL           : [email protected]
FACEBOOK   : Messages Us

 

[/et_pb_text][/et_pb_column][et_pb_column type=”1_2″][et_pb_accordion admin_label=”Accordion” use_border_color=”off” border_color=”#ffffff” border_style=”solid”] [et_pb_accordion_item title=”Is the hardware of the bag prone to corrosion or tarnish? “]

No.
S’AIME bags hardware-making department coats double layer of metal to the hardware. It can generally be used for several years, neither will rust nor fall off.

[/et_pb_accordion_item][et_pb_accordion_item title=”How to identify the product as ||Defective Product|| ?”]

A product can be identified as “defective product” when product,

  • Peeling or scratching more than 1cm
  • Serious depression or shape
  • Loose of accessories
  • Rust of accessories
  • Lack of accessories or spare parts
  • Inner bag break
  • Too much glue
[/et_pb_accordion_item][et_pb_accordion_item title=”Is the product picture taken from real model shoot ?”]

Yes.

Products shown on the official website are taken from the real model shoot.

There might have some differences in colors/ brightness/ other details due to studio lighting and screen resolutions of computer/ phone device.

[/et_pb_accordion_item][et_pb_accordion_item title=”How to keep a S’aime bag properly?”]

Prepare the materials as below:
1. A soft bristle brush and dry cotton cloth
2. Oil-stain or other cleaning material
3. Paper (Avoid to use newspaper)
4. Dust bag

Step1
After the bag dry, use a soft brush to remove the dust on bag.

Step2
Use a dry cotton cloth soaked with oil-stain on dirt of bags.

Step3
Put the paper into the bag.
(Paper have absorption of moisture function)

Step4
Place the bag with dust bag, and store in a dry place.

** Please change the desiccant regularly. **

[/et_pb_accordion_item][et_pb_accordion_item title=”What if the zip not smooth?”]

We suggest to coating with VASELINE on the chain teeth of zip to make a smooth zipper.

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